Frequently Asked Questions
Welcome to the Iconic Games help center. This page is designed to answer your common questions about Mīharo, shopping guide, digital delivery rules, upcoming events, and our future plans for the Taumarunui arcade. We are committed to gaming, innovation, and building a strong community connection step by step.
Mīharo: Escape the Arcade Questions
What is Mīharo?
Mīharo is our flagship digital entertainment experience—a premium, interactive game series designed to bring people together through storytelling and innovation. It represents the 'Iconic' way to play, blending digital adventure with local connection.
How does 'Escape the Arcade' work?
Escape the Arcade is a 90-minute interactive digital escape room. You play using one shared terminal (like a smart TV, laptop, or projector) to see the main game world, while each player uses their own smartphone as a controller to solve individual puzzles and interact with the story.
Can I play solo or do I need a group?
While Mīharo is optimized for groups of 2 or more to encourage connection and communication, 'Escape the Arcade' can be played solo if you're up for a challenge! We recommend sharing the experience for maximum entertainment.
What are the phone compatibility requirements?
Almost any modern smartphone with an up-to-date web browser (Safari or Chrome) and an internet connection will work perfectly. No separate app download is required—everything runs natively in your mobile browser.
What age is Mīharo suitable for?
Mīharo is family-friendly! The puzzles are designed to be challenging but accessible for players aged 10 and up. Younger tamariki can definitely participate with a little guidance from older siblings or adults.
Are there future Mīharo releases planned?
Absolutely. 'Escape the Arcade' is just the first chapter. We are currently developing several new Mīharo experiences that explore different themes, genres, and community stories. Stay tuned to our journey for upcoming launch dates.
Shop Questions
What does Iconic Games sell?
We offer a carefully curated selection of gaming-inspired products, including both physical merchandise (like apparel and gaming accessories) and digital interactive experiences such as Mīharo: Escape the Arcade.
Physical vs digital product delivery?
Physical products are tangible items shipped directly to your address. Digital products are instant-access items delivered via email, allow you to start your experience immediately after purchase without the wait.
Shipping, pre-orders, and refund info?
Shipping is calculated at checkout based on your location. Pre-orders ensure you receive new arrivals first, with charges applied at purchase. For digital products, sales are generally final, while physical goods follow our standard faulty-item return policy.
Digital Delivery Questions
How does digital delivery work?
Instantly. As soon as your purchase is confirmed, our system generates your unique access key. No waiting for couriers, just pure gaming energy sent straight to your inbox.
When will I receive my access emails?
You'll receive two emails: a confirmation of order and a separate 'Unlock' email containing your digital links. This usually happens within seconds of payment.
What if I don't receive my digital order?
Check your 'Promotions' or 'Spam' folders first! If it's still missing after 10 minutes, reach out through our contact page and we'll manually resend your access keys.
Are there any digital access rules?
Digital products are for personal or group play as specified. Distribution or copying of access links is prohibited to ensure we can keep building these experiences for the community.
Future Arcade Questions
We are building a legacy in Taumarunui. Discover our plans for the physical home of Iconic Games and how you can be part of the journey.
Is Iconic Games already a physical arcade?
Not just yet! While Iconic Games is currently a digital brand with an online presence, we are actively working towards opening a physical entertainment center in Taumarunui.
Why start online instead of opening the physical space first?
Opening a world-class facility takes significant investment. Starting online allows us to build a community, establish our brand, and generate the necessary support and funding to do Taumarunui justice with a premium physical space.
What are the plans for the physical arcade in Taumarunui?
We envision a tech-forward entertainment hub featuring modern arcade games, immersive escape rooms, and gathering spaces designed for all ages. It will be a place for connection, where innovation meets the heart of our community.
How can I support the journey toward the physical arcade?
Every purchase in our online shop, every game of Mīharo played, and every moment shared on social media moves us closer. Following our blog and joining our mailing list are the best ways to stay engaged and help build momentum.
Are there opportunities for community collaborations?
Absolutely. Iconic Games is built on the pillar of connection. We are always open to hearing from local businesses, artists, and community leaders who see a future where we can create something special together in Taumarunui.
Event Questions
Whether you're looking to book of follow our progress, here is how Iconic Games brings the community together through play.
How do Iconic Games events work?
Currently, our events are community-focused digital tournaments and social gaming meetups. We host structured sessions designed to build connection and foster friendly competition among gamers of all ages.
How can I book or follow upcoming events?
You can see all upcoming sessions on our Events page. For the latest updates and behind-the-scenes looks at our journey in Taumarunui, ensure you are following our social channels and signed up to our community newsletter.
Are there collaboration opportunities?
We are always looking for innovative partners, local creators, and like-minded brands to collaborate on events that elevate the gaming culture in Aotearoa. Reach out via our contact page to start the kōrero.
Still need help?
Our team is here to support the journey. If your question hasn't been answered above, please reach out to us and we'll get back to you as soon as possible.